BBT will complete the transition of your services in two phases:

• Phase 1: You will be notified about your Voice Service transition, and equipment and educational materials will be provided if needed.
• Save Your Current Voicemail Greeting: We recommend recording your voicemail greeting externally or taking note of the script for easy re-recording after the transition.

• Review Stored Messages: Please review and save any important voicemail messages, as they may not be carried over to the new system.

• Phase 2: Alpine customers have successfully transitioned to BBT’s Hosted Voice Service. For residents in the Fort Stockton area, your phone number(s) are scheduled to switch to BBT’s Hosted Voice Service on January 27th, 2025. To ensure uninterrupted service, please follow the steps outlined in your Installation Guide.
  1. Complete Part 1 (Steps 1-4) immediately.
  2. Complete Part 2 (Step 5) on the Firm Port Date provided by BBT.

1. Connect the provided Ethernet cable and power the device.
2. Allow the system to boot and update.
3. On the Firm Port Date, connect your phone to the Grandstream HT802 ATA.

For detailed instructions, refer to the enclosed guide or follow this tutorial:

When will my phone service port to BBT?

Your phone service is scheduled to transition for Fort Stockton customers on January 27, 2025.

Will my internet transition on the same day?

No, the internet transition will occur later. BBT will notify you with the specific date.

Where can I report service issues?

• Voice Service: Contact BBT’s 24/7 Tech Support at 800.592.4781 after the port date.
• Internet Service: Until further notice, contact TDS Tech Support at 855.244.0122.

When will I start receiving bills from BBT?

Alpine customers will start receiving their first bill from BBT between February 5 and 10, 2025. Until January 13, 2025, payments should still be made to TDS. Beginning January 14, 2025, all payments should be directed to BBT.

For Fort Stockton customers, the first BBT invoice is tentatively scheduled for the first week of March 2025. Until further notice, Fort Stockton customers should continue making payments to TDS.

This timeline is designed to ensure a smooth transition to BBT’s billing system. If you have any questions, feel free to contact us!

How can I pay my BBT bill?

• Online: Register at ebill.bigbend.com once you receive your first invoice.
• By Phone: Call 844.592.4781 (credit card info must be on file).
• By Mail: Send payments to 808 N 5th St, Alpine, TX 79830.
• Auto Pay: Set up ACH or Credit Card Auto Pay by calling 800.592.4781 or online.

Where is BBT located?

BBT Headquarters: 808 N 5th Street, Alpine, TX 79830

How can I contact BBT?

• Phone: 800.592.4781
• Email: csr@bigbend.com
• Website: www.bigbend.com
• In Person: Visit us at 808 N 5th Street, Alpine, TX, Monday–Thursday (8am–5pm) or Friday (8am–12pm).

We understand that transitions can be challenging, and we’re here to make it as smooth as possible. Our dedicated team is ready to assist with your new equipment, answer your questions, and provide enhanced local support throughout this process.

For additional information, visit our website at bigbend.com or contact Customer Support at 800.592.4781.

Let’s stay connected—together!